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February 28, 2017 by Sharla Jacobs

The 3 Ways Clients Say Yes

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When most Coaches and Holistic Practitioners think about creating a Marketing Plan, they get really uncomfortable, because they have NO idea where to begin.

On today’s video, I reveal the 3 Ways Clients Say Yes to working with you. And when you decide which (or how many) of these ways you’ll get the Yes, it’s super easy to figure out how to get more clients.

Watch the video, 3 Ways Clients Say Yes, now:

No time to watch this short video? Read the transcript below:

Hi. This is Sharla Jacobs from Thrive Academy welcoming you from my home office in Santa Cruz, California. (And shhh my kids are asleep but I wanted to make this video for you because I got so excited about what we were teaching at our live event today. I just can’t wait.)

Alright on today’s video I’m talking about the three main ways that people will say yes to you so you can get crystal clear about your marketing and you don’t have to be distracted or confused or wondering what to do. My intention is that after you watch this video you will be so clear about what you need to do and what you don’t need to do, that you’ll be able to simply be in action.

In order for your business to thrive or for you to have all the clients you want, you’ve got to have a way that people say, ‘Yes” to working with you. Right? And if you haven’t figured this out then you might be kind of feeling like you’re aimless, shooting in the dark when you’re trying to figure out how to get clients. So I want to make it really really simple for you because once you figure this out it allows you to have that focus and that clarity to be really clear about what to do next.

When you think about that moment when somebody goes from – they weren’t yet ready to hire you but now they are -- there’s this point of transformation really that they went from a “Not sure”, “Not ready”, “Not clear”, maybe all of the places that they could be and they finally became a “Yes” to themselves and “Yes” to working with you. We call that moment the point of conversion. This is a really really exciting moment whether you have had just a few of those you’ve had a lot of them. You know that until you get that “Yes” and somebody’s willing to pay you money to work with you, you really don’t have a business. You have a hobby.

Now on the last couple of videos and articles we talked about first having a big vision and being really ready to play. And when you have an exciting vision often your inner “gremlins” or the inner voices in your head that tell you you’re not good enough, you’re not ready or you can’t do that. They really start getting riled up and so we gave you some tips for how to neutralize those gremlins. And hopefully you’ll neutralize those gremlins and you’re pretty clear about what it is that you want to accomplish.

Now you want to get clear about your Point of Conversion. The place you want to focus on getting as many people as you need to that point so they can make that tipping point – that turning point to say yes.

There really are 3 possible Points of Conversion if you’re a coach or holistic practitioner. And when I share this with you it’s going to seem so simple and yet I want you to consider that if you aren’t clear about this it makes it very, very difficult to create a marketing plan that’s something simple so that you know exactly what to do.

Alright so the first way is in a private one-on-one conversation. Just you and this person heart to heart. We call this Heartselling™ conversations. It’s when you’re having a conversation with a potential client. It’s an inspiring conversation. It leads to action and if you’re really good at this and you’re masterful at the Five Elements of Heartselling™ which we talked about in some other videos, your potential clients will practically talk themselves into working with you if it’s a good match.

So that’s the first thing that you want to master. And if you know that, this is your business model. That conversation is the point of conversion that you want to get as many people to and then you just get crystal clear about “Okay, how am I going to get more people to these conversations? Is it going to be through networking ? Is it going to be through speaking? Is it going to be through asking for referrals and being intentional about that (which I talked about in another video)?”

Once you have that it’s very, very easy to get crystal clear on your marketing plan.

The second way that people might say yes to you is during some kind of a virtual event like a free teleseminar or free webinar. And one of my best recommendations when you’re first starting is to offer some kind of a strategy session or free consultation so that you can have a one-on-one conversation and discover about what people are looking for to see if it’s a good match.

Once you get more skilled at that and you feel more confident leading teleseminars and webinars then you can move on to making a straight offer on your teleseminar or webinar.

(Now for a lot of people that sounds really scary but don’t worry ... you can get there eventually.)

It does take some time to master this but as long as you’re good at those one-on-one conversations you will still be golden here. This is a great way to get clients. Even just the teleseminar or webinar to a free consultation that can be a powerful way to get to six figures very quickly.

So the third way that someone might say yes is when you are speaking in front of a group of people. Now when I say speaking in front of a group of people most people get a little nervous and start thinking about talking to hundreds of people. But you can start with ten people at your local Rotary Clubs or Kiwanis or something like that.

When you’re speaking you have the opportunity to make an offer.  An offer for somebody to continue to work with you and if you wanted to go ahead and do a paid offer you can. Most people start doing something free. Again the free consultation is a really great way to get started.

Alright so if you decide that this third way is how you are going to find that Point of Conversion and find enough people to say yes then you just have to get crystal clear about how many people do you need to speak to every month so that you get enough free consultations and people saying yes to your program to make your business work.

Now this seems simple, I understand, and yet once you make this decision it’s so clear about what actions you need to take. Now if you are not sure yet or you’re not quite sure what those steps are then we want to invite you to be our guest at an upcoming Client Attraction Summit.

Tell us what you think

Filed Under: Client Attraction, Heartselling/Enrollment, Planning, Speaking to Get Clients Tagged With: coaches, gremlin, Heartselling, holistic practitioner, points of conversion, vision

August 5, 2015 by Sharla Jacobs

How to Get Great Testimonials

featured-post-August6Way back when we were planning for our wedding, we checked out an endless amount of photographers, videographers, florists, caterers, and every other possible type of vendor associated with “The Big Day”.

What really helped me (Sharla) make decisions and often took some vendors out of the running, was testimonials. If a vendor didn’t have them, I almost always eliminated them in my mind.

This was such an important event and I didn’t want to take the risk of using a photographer who couldn’t even show me samples of her work or testimonials from happy clients.

The same is probably true for many of your potential clients. Yet, most coaches and holistic practitioners don’t know how to get great testimonials that make selling your products and programs and enrolling clients a breeze. 

Testimonials are an essential part of your promotional materials.  Without them, your potential clients are just ‘taking your word for it’ and taking a risk with their time and money.

Testimonials provide “Social Proof” to your potential clients by letting them know that other people have benefited from working with you; so they might benefit too. 

The great thing about testimonials is: they can do the selling for you.

Maybe due to the legal constraints of your industry (check with your state board to be sure about legal limitations) you can’t make a bold claim like “I can cure your allergies” or “I’ll eliminate your back pain in just 10 visits.”   For example, as an acupuncturist, you can’t claim that you can cure pain.  But one of your clients can say “After my first visit, my pain was reduced by 50% and after 10 sessions I am completely pain-free.” 

And, if you feel shy at all about tooting your own horn, you can share stories (aka testimonials) of what your clients have received and make a great impression.

Most coaches and holistic practitioners don’t know how to get great testimonials that make selling easy.  I decided to share 5 of my favorite tips with you here:

1. Ask

My first tip is: “Ask.”  It’s that simple.

When your clients sing your praises after a great appointment, do you ask them for their permission to use their comments as a testimonial?  How about after they worked with you for a period of time?

It can be this simple: “I’m working on some new marketing materials about this work we’ve been doing together.  Would you be willing to share about the benefits you’ve received from our work together to help other people who are thinking about it discover what they can get from it?”

2. Make it Easy For Them

Recently, I was revamping our program brochure so I used Tip #1 and started asking our clients for updated testimonials.  Instead of just asking, I made it easy for each of them by creating a sample for them to edit.  

Here is an example of a testimonial I wrote for one of our star clients, PJ Van Hulle, for our Six Figure Speaker Program. Because I know PJ well, I created it using language I thought would fit her and then invited her to edit so it fit her voice.    

“I had dreamed of being a trainer for 5 years, but I had no idea how to do it as a business successfully. Then I met Jesse and Sharla and a huge door opened for me. In just 6 months I have created a successful training company AND repaid my investment in the Six Figure Speaker program...earning $52,000 in one weekend seminar. And more importantly, I am showing up for my students and creating miracles in their lives.!"    -PJ Van Hulle

She sent it back to me within hours and I added it to the new brochure.  Had I asked PJ to write it for me, it might have taken weeks for her to get to it. 

3. Use 2 Levels

If your potential clients hear only from your superstar clients, they might feel a little skeptical. But if they also hear from someone who got good or decent results, it makes it much more believable.

For example, we’ve gotten several testimonials from attendees of our Client Attraction Summit whose income quickly surged to 6-figures AND we have testimonials of clients who were thrilled to have made more than $1,000 in one hour.  

Do you see how the smaller number makes the results more believable?  If all of your testimonials say “In one session, I got X, Y and Z and my life has changed forever,” your potential clients might feel skeptical.  Ask yourself, “What seems realistic?” And then ask those clients for testimonials too.

4. Use “Before and After”

Diet products have been using “Before and After” testimonials forever.  It gives us a clear picture that “This Stuff Works!”

Here’s a template for you to use:

Before I worked with (YOUR NAME) I had ____ and ____ for ___ years.  After ___ sessions/treatments/weeks I no longer have ______ and I feel _________(great/fabulous/better than ever.)

Read before and after examples here.

5. Tell a Great Story

Everyone loves a great story.  It’s why we go to the movies, read books and participate in the drama of our own lives.  We learn by storytelling in a subtle, yet very effective way.  So let your clients’ testimonials tell a story.  It creates connection and makes it easy for potential clients to relate.

What can your potential client do now that they couldn’t do before working with you?  Pick up their grandchildren?  Spend time gardening?  Enjoy the sunshine? This emotional connection in your testimonials sells for you PLUS it’s fun to share stories.

Lastly, make sure to get explicit permission from your clients who provide testimonials and I recommend acknowledging them with a thank you card for taking the time to share their story so others may benefit from your work, just like they have.

Now it’s your turn to ask your clients for great testimonials!

Let us know your thoughts in the comment box below.

Filed Under: Business Strategy, Business Tips, Client Attraction Tagged With: acupuncturist, clients, coaches, coaching business, holistic practitioner, marketing, promotional materials, testimonials

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