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February 28, 2017 by Sharla Jacobs

The 3 Ways Clients Say Yes

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When most Coaches and Holistic Practitioners think about creating a Marketing Plan, they get really uncomfortable, because they have NO idea where to begin.

On today’s video, I reveal the 3 Ways Clients Say Yes to working with you. And when you decide which (or how many) of these ways you’ll get the Yes, it’s super easy to figure out how to get more clients.

Watch the video, 3 Ways Clients Say Yes, now:

No time to watch this short video? Read the transcript below:

Hi. This is Sharla Jacobs from Thrive Academy welcoming you from my home office in Santa Cruz, California. (And shhh my kids are asleep but I wanted to make this video for you because I got so excited about what we were teaching at our live event today. I just can’t wait.)

Alright on today’s video I’m talking about the three main ways that people will say yes to you so you can get crystal clear about your marketing and you don’t have to be distracted or confused or wondering what to do. My intention is that after you watch this video you will be so clear about what you need to do and what you don’t need to do, that you’ll be able to simply be in action.

In order for your business to thrive or for you to have all the clients you want, you’ve got to have a way that people say, ‘Yes” to working with you. Right? And if you haven’t figured this out then you might be kind of feeling like you’re aimless, shooting in the dark when you’re trying to figure out how to get clients. So I want to make it really really simple for you because once you figure this out it allows you to have that focus and that clarity to be really clear about what to do next.

When you think about that moment when somebody goes from – they weren’t yet ready to hire you but now they are -- there’s this point of transformation really that they went from a “Not sure”, “Not ready”, “Not clear”, maybe all of the places that they could be and they finally became a “Yes” to themselves and “Yes” to working with you. We call that moment the point of conversion. This is a really really exciting moment whether you have had just a few of those you’ve had a lot of them. You know that until you get that “Yes” and somebody’s willing to pay you money to work with you, you really don’t have a business. You have a hobby.

Now on the last couple of videos and articles we talked about first having a big vision and being really ready to play. And when you have an exciting vision often your inner “gremlins” or the inner voices in your head that tell you you’re not good enough, you’re not ready or you can’t do that. They really start getting riled up and so we gave you some tips for how to neutralize those gremlins. And hopefully you’ll neutralize those gremlins and you’re pretty clear about what it is that you want to accomplish.

Now you want to get clear about your Point of Conversion. The place you want to focus on getting as many people as you need to that point so they can make that tipping point – that turning point to say yes.

There really are 3 possible Points of Conversion if you’re a coach or holistic practitioner. And when I share this with you it’s going to seem so simple and yet I want you to consider that if you aren’t clear about this it makes it very, very difficult to create a marketing plan that’s something simple so that you know exactly what to do.

Alright so the first way is in a private one-on-one conversation. Just you and this person heart to heart. We call this Heartselling™ conversations. It’s when you’re having a conversation with a potential client. It’s an inspiring conversation. It leads to action and if you’re really good at this and you’re masterful at the Five Elements of Heartselling™ which we talked about in some other videos, your potential clients will practically talk themselves into working with you if it’s a good match.

So that’s the first thing that you want to master. And if you know that, this is your business model. That conversation is the point of conversion that you want to get as many people to and then you just get crystal clear about “Okay, how am I going to get more people to these conversations? Is it going to be through networking ? Is it going to be through speaking? Is it going to be through asking for referrals and being intentional about that (which I talked about in another video)?”

Once you have that it’s very, very easy to get crystal clear on your marketing plan.

The second way that people might say yes to you is during some kind of a virtual event like a free teleseminar or free webinar. And one of my best recommendations when you’re first starting is to offer some kind of a strategy session or free consultation so that you can have a one-on-one conversation and discover about what people are looking for to see if it’s a good match.

Once you get more skilled at that and you feel more confident leading teleseminars and webinars then you can move on to making a straight offer on your teleseminar or webinar.

(Now for a lot of people that sounds really scary but don’t worry ... you can get there eventually.)

It does take some time to master this but as long as you’re good at those one-on-one conversations you will still be golden here. This is a great way to get clients. Even just the teleseminar or webinar to a free consultation that can be a powerful way to get to six figures very quickly.

So the third way that someone might say yes is when you are speaking in front of a group of people. Now when I say speaking in front of a group of people most people get a little nervous and start thinking about talking to hundreds of people. But you can start with ten people at your local Rotary Clubs or Kiwanis or something like that.

When you’re speaking you have the opportunity to make an offer.  An offer for somebody to continue to work with you and if you wanted to go ahead and do a paid offer you can. Most people start doing something free. Again the free consultation is a really great way to get started.

Alright so if you decide that this third way is how you are going to find that Point of Conversion and find enough people to say yes then you just have to get crystal clear about how many people do you need to speak to every month so that you get enough free consultations and people saying yes to your program to make your business work.

Now this seems simple, I understand, and yet once you make this decision it’s so clear about what actions you need to take. Now if you are not sure yet or you’re not quite sure what those steps are then we want to invite you to be our guest at an upcoming Client Attraction Summit.

Tell us what you think

Filed Under: Client Attraction, Heartselling/Enrollment, Planning, Speaking to Get Clients Tagged With: coaches, gremlin, Heartselling, holistic practitioner, points of conversion, vision

August 19, 2015 by Sharla Jacobs

“If You’re A Healer, You’re Not Supposed To Sell”: A Case Study with Tomasa Macapinlac

Are you a healer who believes you’re not supposed to sell?

Maybe you’ve been working at it for a while and you feel like you’ve hit a ceiling or a block around how big you can grow, how many clients you can get, or how much money you can earn.

Sometimes we are just too close to our own story and can’t see the path that leads to the next level for ourselves.

portraitThat’s why I love hearing the story of someone else’s journey and the specific steps they took to break free of their gremlins and evolve in their own business.

Today’s blog post is an excerpt from my interview with $10,000-Month Club Member, Tomasa Macapinlac. Tomasa came to the Client Attraction Summit way back in 2008 (when it was called Rejuvenate Your Practice) as a practitioner of Acupressure and Jin Shin Jyustu.  She joined Thrive Academy Platinum and put what she learned into action quickly.

In the interview, Tomasa shares valuable insights about a serious mindset shift about what it means to be a healer and some simple steps she took to break through her money ceiling very quickly.

***************************************************

Sharla: Let’s start from the beginning.Where were you [in your business] when you came to the Summit?

Tomasa: By the time I came to you guys it was 11 years since I’d been in business as a healing arts practitioner. And I was still working part time hours and I couldn’t get past about $3,000 a month. I remember getting to about $1,600 a month and then I got to $3,000 a month.

And I’d been in the high tech world making a lot more money than that! It was like, “Tomasa, if this is the work that you love, then you need to take this to the level that you are capable of. You’re not there and you know what? It’s time to do it now.”

Sharla: So I’m curious, what had you tried before? You couldn’t get past the $3,000 a month mark. And you had previous sales experience. So you would think that with experience in sales you should be fine doing your own business, but it wasn’t like that.

Tomasa: Here’s the thing. I was not sitting in community. To get to that $3,000 a month in sales, it was more like going out and putting my flyers up wherever. There was an Elephant Pharmacy near me at the time which hosted holistic classes. And I would go and teach classes there and NOT make offers.

And I could feel people wanting to work with me more but I didn’t know how to make an offer without feeling like, “Oh God, these people came to get information” and not feeling so salesy about it.

I began to realize after I started working with you [and Jesse] that I was doing a disservice to those people. Because here they were salivating for more of my work and I wasn’t giving it to them. I would just give them whatever I had prepared for them, that one-hour class and I wouldn’t make an offer at the end. I was doing them a disservice and I was wasting my time.

Sharla: So you would teach classes and not get any clients from it. I’m curious, what was your mindset?

Tomasa: I [used to] think that when you’re a healer, you’re not supposed to sell. We’re not supposed to make offers. People are supposed to magically appear to us. Instead of us getting out there and sharing our gifts.

My mindset was, “This is the life of a healer. This is the way it’s supposed to be.”

Sharla: So it was like, “This is just the way it is” and there were no other possibilities.

Tomasa: Right.

Sharla: Wow! So what was the first big shift that you had that caused you to have a big income jump?

Tomasa: The first big shift for me was actually after the [Client Attraction Summit]... I was on a sliding scale with my clients. So they could pay me anywhere from $60-90 for a session. That was the first thing I did. I took away the sliding scale and I gave myself a raise. I think I said, “Anyone who comes to see me, they now pay $90 for a session.” 

That was the first big thing that I did for myself. Anyone who was on the lower end of the scale they either went away or they paid the $90 per session.

And then probably the second thing I did was, I wasn’t taking credit cards. I was only doing cash or checks. So I opened up a merchant account and started taking credit cards. I was already offering packages by the way. But my packages took another leap. They went on the higher end.

And I remember, I put them on paper. Oh, that was a big thing! [laughs]…

I noticed that when I wrote it up, people could see what they were saving but I also got more people to sign up for packages. Those who were not in packages, they [moved from one session at a time to a package].

So I began to have more of a loyal following with less sales. I didn’t have to sell as much. People would buy their packages of six. And then I wouldn’t have to keep selling them every time they came to see me. When six sessions were over, usually within 90 days, then they would just buy another package of six.

Sharla: I’m curious, your business has evolved. In the beginning it was just changing over to packages that made a difference. When you and I did a VIP Day together, I remember we really looked at how you were charging x dollars per package and this percentage of people you talk to say yes, and this percentage of people keep signing up for more. And we actually drilled down to exactly how many people you needed to talk to every month in order to have the practice of the size you wanted.

Tomasa: I know that I ended up having about 50 sessions a month and I started tracking all of my numbers after my VIP Day with you.

Sharla: Just the act of tracking your numbers is so valuable.

Tomasa: It is. Because you can get an overview of what your business looks like. How many conversations was I having? How many people would get offered the package? How many would say yes or no? How many were loyal clients? ...about 60-70% [of the people I talked with said Yes].

Sharla: I think that’s a really powerful exercise. Just to write down those numbers of how many people you’re talking with. It was really easy to get clear on how many clients you want and how many people you then need to talk to in order to have that happen.

Tomasa: Yes!

************************************************

By implementing just a few things Tomasa learned at Thrive Academy, she has a rockin’ business!

To recap the tips Tomasa shared in her story:

  1. Raise your rates by eliminating the sliding scale.
  2. Make offers when you’ve got an audience. It’s a disservice not to.
  3. Take credit cards to make it easier for clients to pay.  (Easier now than years ago…
    If you’re not already set up, it’s easy at www.SquareUp.com)
  4. Offer packages so you don’t have to sell over and over again.  For more on how to create packages, check out this blog post.
  5. Show your potential clients your package rates on paper so they see how much they will save.
  6. Figure out how many new clients you need each month to earn the income you desire...and then track it.

Years after joining Thrive Academy Platinum, Tomasa continues to consistently enjoy $10,000+ months in her business as “Your Holistic Business Mentor.”  She also is the host of the Holistic Chamber of Commerce in San Ramon, CA. You can learn more about Tomasa at http://tomasamacapinlac.com/

Let us know your thoughts in the comment box below.

Filed Under: Business Strategy, Business Tips, Inspiration, The Inner Game of Growing Your Business Tagged With: acupressure, gremlin, holistic arts practitioner, holistic classes, jin shin jyustu, Thrive Academy, Tomasa Macapinlac

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