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March 4, 2016 by Jesse Koren

Let Go Of A Client Who Drains You?

Jesse Koren at the Client Attraction SummitYesterday, one of our Thrive Members posted in our private Facebook group about her decision to let go of a client who drained her.  She wasn’t sure if she did the right thing.

In my past, I have drained myself countless times in exchange for money (and it nearly killed me) so, I passionately answered her question... our members loved my response so much that they told me to turn it into a blog post.

Here’s my answer to the question about should I release a client who drains me?

It takes courage to release a client (and the income that comes along with them). I'm glad that you didn't let scarcity over take you.

Exchanging getting drained for getting paid is NOT ever worth it, for any reason! (That is something to write on a post-it note and hang on your desk.)

But, before I would dismiss a client, I would inquire deeply into what was draining about working with this client.

I find that there are 3 Major Client Drainers:

1) Overgiving.
Charging too little or giving too much of your time, almost always leads to feelings of being drained.  It takes courage to charge what you want to charge and end the session when you say you’re going to end.  Do it anyway.  It will leave you with more energy to continue your day.

2) Not speaking your truth. 
Those things that you wish you could say to your client (but it might be rude or disrespectful, and after all, they're paying you lots of money...) Those are the things you need to say!!! Just begin your bold statement with a large dose of acknowledgment, compassion and gentleness. It's nearly impossible to boldly speak your truth and get drained at the same time.

3) Getting attached to your clients getting results. 
This seems like a good thing... don't we all want our clients to get great results? Of course!

The problem is that when you get attached to your client getting great results, you tighten up. And when you tighten up, you lose connection with your client and you lose connection with your intuition. From this place, you probably push your client too hard, or you protect your client from your inner pusher and you become quiet and withholding. Neither works.

Instead, trust that there is a much bigger picture working here. Sometimes people are ripe for results, and other times, it takes time.

Your clients' results do NOT determine your goodness or worthiness. You can be amazing, even if your client didn't get results. And you can be terrible and still have clients get results.

But... it's helpful to use their lack of results as inspiration to step up your game so that you are holding the most optimal space for your clients to get results.

It's helpful to trust that there is a bigger picture happening that we are not always privy to that goes WAY beyond how much money they made, weight they lost, or soulmate they have found.

It's helpful to celebrate the results they are getting, no matter how big or small.

It's helpful to address your clients' feelings about the results they're getting.

It's helpful to love them completely as they are, even if they don't change a bit. And, at the same time, it's helpful to hold vibrant space for them to become who they are becoming.

But, it's NOT helpful to take responsibility for your clients' results. You can't get results for your client, even if you try your hardest. Because they are the ones doing the work... it's their results. Your job is to hold impeccable space, like a cocoon for a butterfly. The space you hold includes your love, wisdom, energy, and compassion. And it's their choice to become the butterfly.

When you're doing your best to help your client win, it's best to simply hand the rest over to them and to God/the Universe and trust that everything that is happening is exactly what needs to happen.

But, what if you’ve been charging an amount that feels good, sticking to your time agreements, speaking your truth, and giving the results over to God/the Universe. But, you're still getting drained. Well...

Sometimes the arc is simply over and it’s time to complete.  After all, even the best things in life have a beginning, middle, and end.

Your work together might feel like a stick of bubble gum that you've been chewing for 30 minutes and it simply no longer has much flavor.

If this is the case, we recommend you set this client free and refer them to another resource that can help them grow.

This will make space for new clients to emerge. 

Sometimes, the problem is having draining clients... but other times, the BIGGER problem is simply getting enough high-paying clients to pay the bills.  If this is the case, we’d love to help... Check out our life-changing Client Attraction Summit.

Would love to read your comments below.

Filed Under: Business Strategy, Business Tips, Inspiration, Raising Your Rates, The Inner Game of Growing Your Business Tagged With: Coaching, coaching clients

September 2, 2015 by Sharla Jacobs

Providing Rock Star Service For Your Clients

We’re busy preparing for our biggest Client Attraction Summit ever!

provide-excellent-service-to-your-clients-Client-Attraction-SummitEven though we’ve led this event more than 70 times, we keep asking ourselves, “How can we make it an even better experience for our participants?”

When you create an experience for your clients that is ultra-supportive and you over-deliver on what they expect from you, they are much more likely to feel like they’re getting a “deal,” no matter what you charge.

In today’s article, you’ll get some great tips on how to provide excellent service to your clients so you can raise the bar on how much your clients value your work. And the even bigger and better benefit is that you’ll raise your own level of confidence at the same time.

Whenever we introduce the experiential exercise designed to have you give yourself a raise during the Client Attraction Summit, some participants look excited and others look absolutely terrified! Eventually, they all come to understand what most 6-figure coaches and holistic practitioners know: there are always people happy to pay you more when they get more value.

You may have come to a point where you know it’s time to raise your rates, yet it feels uncomfortable to make that move.

One of the first things to consider when you want to raise your rates is to raise the bar on how well you take care of your clients. You can feel really great about charging more for your work when you offer more value to your clients by providing excellent service.

You’re about to read some easy tips for providing excellent service. These are little things you can do right away to instantly transform the way your clients feel about their experience of working with you (which will make them rave about you to all their friends – you’ll see how this works from our own “rave”).

#1: Provide a luxury experience

One of the best ways to provide excellent service is to give your clients a luxury experience. Don’t worry – it doesn’t involve the high level of the Ritz-Carlton or a Rolls Royce! However, the experience of luxury IS in the details. It’s in those special touches you can add that make your clients feel like they are being really well taken care of.

A great example involves one of our graduates, Tina Ebrahimian, managing director of Ebrahimian Integrated Dentistry (in Scott’s Valley, CA). From her we learned personally why paying more isn’t an issue when the service is over the top.

After we witnessed Tina make over $500,000 in sales in the first month she was in our Client Attraction Mastery program, she invited us to visit their office. Our family quickly became patients of her daughter, Dr. Ariana. What followed was life-changing for us.

Our history with dentists for our children wasn’t a positive one. When our older son Jacob was 2 ½ years old, we learned he had seven cavities (even though we brushed regularly and he ate healthy food—turns out it was from nighttime breastfeeding).

His pediatric dentist told us we’d have to put our son under general anesthesia to take care of those teeth. From the first shot, Jacob had a frightening and traumatic experience and it was heart-breaking for us.

But our experience with Dr. Ariana and the entire staff at Ebrahimian Integrated Dentistry was SO different…

Even though we had brushed our boys’ teeth religiously after that horrible experience with the pediatric dentist – our younger son Zachary also got cavities from nighttime breastfeeding. We were, of course, concerned and scared that we were going to go through the same horror we had gone through with Jacob.

Dr. Ariana assured us she would do everything in her power to help us avoid putting our son under general anesthesia.

The first thing she did was spread the dental work over 3 appointments. Zach had an extraordinary experience and no pain.

While she was doing the work, we held his hand and she told all of us what to expect, every single step of the way.

And his cavities got filled with no anesthesia and no trauma. (Read: Mom and Dad letting out a big sigh of relief.)

This experience had us feel so well taken care of. We have become life-long loyal clients who share about them with everyone we meet! (How many people LOVE their dentist?!)

As for the luxury details: They put sunglasses on their patients, so the bright overhead light doesn’t bother your eyes. They didn’t miss one opportunity to help us feel comfortable – even offering tea! They’re practice is booked because people are willing to pay more for that experience because we felt so well taken care of.

#2: Sheepskin and iPods

What are some of the little touches that you can provide to your clients so they will feel well taken care of, and so they are excited to work with you?

Here are a few examples to get your creative giving juices flowing:

My (Sharla) rock star bodyworker, Yarah Sutra, places a sheepskin underneath a 1,200 thread count sheet so it feels luxurious even getting on the table. Another massage therapist I visited years ago put hot packs under my hands and against my feet. This made me feel so relaxed and luxurious. She also had a shower in her office her clients could use after their massage.

What if you’re a coach? Because we have so many clients in our group programs, we only see 5-6 private clients a year for VIP coaching.

One special thing we do is this: when the client comes to our home for a VIP Day (a day-long intensive) we gift them with a surprise iPod, so we can record the entire day of coaching, and they get to leave with the recording and their cool new iPod.

Let’s say you’re a nutrition coach, and you want to make your clients’ experience even better. Can you do give them a done-for-you menu plan with recipes and shopping lists? Or how about sending them a beautiful basket stocked with some of your favorite organic products that will improve their health?

Be creative and have fun with this!

As you saw in the examples, be sure the things you do are relevant to the service you offer. No matter what your business, there are many things you can do to help your clients feel they’re getting value. And they will be happy to pay you more!

Now it’s your turn!

Comment below and share some ways you’ve received rock star service or share something you can do to add value to the service you’re already providing.

Filed Under: Business Strategy, Business Tips, Inspiration, Raising Your Rates Tagged With: coach, coaching business, customer service, luxury experience, raise your rates

November 28, 2013 by Sharla Jacobs

23k in 30 days as an energy healer (Jacqui’s story)

Jacqui was a struggling Energy Healer, wanting to help more people and make more money but not knowing how...

She studied and practiced healing techniques for 10 years, had a ton of certifications, and the clients who hired her experienced deep, life-changing transformation.

With all of Jacqui’s expertise, she could only get on average 2 clients a month at $88 per session.

Jacqui’s problem?

She didn’t understand how to talk about what she did in a way that inspired clients to say YES. She would talk for 15 minutes about her certifications, books she read, ideas she had… and watch that dreaded “eye glaze” while she was talking.

She also lacked practical experience with marketing or business strategies that felt good to her.

Like most talented Coaches and Holistic Practitioners who find their way to our Client Attraction Summit, Jacqui was frustrated and in her words…

“I’m a great student! If someone would just give me a template I would follow it! So when Jesse started talking about Thrive’s 200+ templates, I lit up!

"I saw that you two put A LOT of science into it. The questions and processes on the templates were there for a reason. And so I left that Summit and got to work.”

Jacqui put what she learned at Summit into action. She used the Water Element (Curiosity) the “What Do You Do?” Process, and customized our Heartselling Templates for her business.

Her results?

Well, most people don’t think this is possible for an Energy Healer…

Jacqui made $23,000 in 30 days after putting our templates with the 5 Elements of Heartselling into action...

She stopped spending so much time talking about her work and giving away free healing and advice, and instead she used the Water Element to “Be Curious” and got clients instead of giving it all away!

Jacqui also discovered that by raising her rates by 4x to $387 a session she attracted MORE CLIENTS!

We want you to have all the resources Jacqui had. We know they work for those who consistently take action. And for that reason, we are inviting you to take action today, even if you don’t think you are ready.

To get just a little bit out of your comfort zone…
Just like Jacqui did.

Because we know that if we gift you with some of our best strategies for free in a live event format (where people learn best, hands down)... And you actually show up for yourself by showing up for the event...

You’ll also take action with it when you leave! And of the 8,000+ Coaches and Holistic Practitioners who attended the Client Attraction Summit, there is a direct correlation between taking action… and getting extraordinary results.

Want what Jacqui’s got?

>>> Learn More about the Summit and Claim Your Full Scholarship Now <<<

We imagine you’ve got gifts to share with the world and you’re aching to serve more people. We know you can attract better quality clients (and even raise your rates) after learning the heart-based strategies to attract your ideal clients...

How do we know?

Because we’ve seen it over and over again for 13 years. We have so many stories just like Jacqui’s of happy Coaches and Holistic Practitioners who changed the way they attract clients and created massive success in their business.

Life Coaches. Business Coaches. Holistic Practitioners. Energy Healers. Nutrition Consultants. Spiritual Healers. Naturopaths. Wellness Coaches. Acupuncturists. Holistic MDs. Relationship Coaches. Lawyers Turned Shamans. Authors. Speakers. Workshop Leaders. Massage Therapists. Reiki Practitioners… And More!

We want your story to be next.

Check out the details here...and we hope to meet you in person soon!

Love & Prosperity,

Jesse & Sharla

PS. I almost forgot, Jacqui wanted to tell you this…

“I felt like I was wasting my gifts, dipping into family funds to keep my practice going.
And then I heard Sharla speak on a teleseminar. I tapped into her energy and found her to be filled with sincere integrity. I immediately signed up for the Client Attraction Summit, knowing I had found a mentor.

"During the Summit, I drank in the marketing information and carefully studied the templates. I totally resonate with 'Heartselling,' because it is based on caring about your clients…caring enough to give them your absolute best...

This is such great fun! My clients are reaching new heights of health and JOY, as they layer the healings' momentum, by having sessions weekly, instead of 'whenever'."

Get access to the same templates and opportunities that catalyzed Jacqui’s career here.

Tell us what you think...

Filed Under: Commitment, Inspiration, Raising Your Rates, The Inner Game of Growing Your Business

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